Sunlight breaking over a misty mountain ridge

Trust Center

The promises
we will not break.

The legacy memorial industry has earned its bad reputation. Below is the list of things Flieder will not do to your grief — written here, in public, where you can hold us to it.

Family-controlled

Only the people who loved them have the keys.

Every memorial is private by default. The family approves every story, photo, and comment before it appears. Memorials can be transferred, frozen, or archived — never seized.

No ads, ever

There is no advertising on a memorial. Anywhere. Period.

We do not sell promoted funeral homes, sponsored flowers, candle stores, anniversary trinkets, or grief-coach upsells. Donations, if the family wants them, are 0% platform fee.

Verification

Real claim and dispute workflows.

Anyone who is family can claim a memorial. A human reviews every claim within 24 hours. Sensitive edits freeze during a dispute. Verification states are public on the memorial.

Anti-scraper

We block the obituary copiers.

Robots are blocked from private and unlisted memorials by default. Public memorials carry canonical signals so search engines know which one is the real, family-managed record.

Export, always

Your archive is yours to leave with.

Every memorial can be exported as a ZIP — full-resolution photos, story text, audit log, and a printable PDF — on any tier, any time, no questions.

Audit & reliability

Every edit is logged. Nothing quietly disappears.

Condolences, photos, and event details have a full edit history. If we ever lose data, we tell you. If we miss a moderation call, we tell you. The trust ledger is public.

Privacy by design

We do not sell, share, or train on your memories.

No data brokers. No marketing partners. No model training on family photos. Documents you upload during a claim are auto-deleted 30 days after the claim resolves.

Built to outlast us

A long-term preservation guarantee.

Lifetime memorials are committed to a 99-year preservation horizon, with a written wind-down protocol if Flieder ever ceases operations: full archives are returned, in clean formats, to the families they belong to.

The things we will not do

Eight commitments, in plain English.

  • We do not run ads.
  • We do not insert sponsored funeral homes.
  • We do not sell flowers, trees, candles, or keepsakes the family didn't choose.
  • We do not tip-prompt during donations.
  • We do not share, sell, or train on your photos or stories.
  • We do not allow strangers to edit a memorial.
  • We do not paywall basic memorial visibility for visitors.
  • We do not delete a memorial without 30 days of written notice.

For families who need help

We answer every claim, every report, and every quiet email.

If a memorial exists about someone you love and you did not create it — start a claim. If something on a memorial is wrong or harmful, write to us. There is a person on the other end, every time.